Frequently Asked Questions

Have a question about Keratin Complex® products and services? Your question may have already been answered in our frequently asked questions below. You may also contact your salon or stylist for questions about your service.

To speak to a Keratin Complex customer care specialist, call us toll-free at 888.409.4445 or direct at 561.206.6050, or email info@keratincomplex.com.

Keratin

What is keratin?

Keratin is a protein found naturally in skin, hair and nails, in addition to other sources. In human hair, it acts both as an external protective shield and an internal structural protein. Keratin is the first thing depleted when hair is damaged physically, chemically or from environmental factors such as the sun.

What does keratin do?

Keratin Complex’s signature keratin is comparable to the keratin present in human hair. When used in product formulations, keratin helps condition, strengthen, revitalize and repair damage. Keratin gives the hair shine, elasticity and a more youthful, healthy appearance.

Hair

What causes frizz?

Healthy hair contains proteins (including keratin), water and lipids that work to moisturize and keep strands strong and smooth. With age and damage due to sun and environmental exposure, the hair loses some of these vital components, making it drier and more porous. To compensate, the hair absorbs excess moisture from the air (especially in high-humidity environments), causing the cuticle to swell and thus, producing frizz.

Keratin Complex products and services replenish keratin to help seal the cuticle and prevent humidity from entering the hair.

Smoothing Therapy Treatments

What is a Smoothing Therapy treatment?

Keratin Complex Smoothing Therapy treatments are professional smoothing treatments powered by our signature keratin. All treatments are performed in-salon by a professional stylist. Smoothing Therapy treatments repair damage and breakage, reduce frizz, curl and unruly flyaways, and make the hair smoother and healthier-looking. They also prevent humidity, the main cause of frizz, from impacting the hair. After a Smoothing Therapy treatment, it’s easier to achieve a flawless blowout at home: The hair is more manageable, blow-drying becomes quicker and easier, and daily styling time is significantly reduced.

What in-salon smoothing services does Keratin Complex offer?

Keratin Complex offers smoothing solutions for every hair type that cater to the desired result, cost, longevity, waiting period and time in-salon. We recommend that you first undergo a consultation with a Keratin Complex stylist to decide which treatment is best for you. Ask your stylist about our Menu of Services, which offers customizable Keratin Complex treatments to meet your specific needs.

Our signature in-salon smoothing services reduce frizz and curl, improve overall manageability and versatility, and make hair smoother, shinier and healthier-looking.

  • Natural Keratin Smoothing Treatment: our signature smoothing treatment that delivers the longest-lasting results
  • Natural Keratin Smoothing Treatment for Blonde Hair: customized smoothing for blonde and fragile hair
  • Express Blow Out™: the speedy smoothing solution that delivers smoother hair without the wait
  • Advanced Glycolic Smoothing System: our newest treatment innovation, offering same-day styling with zero downtime

Click here to explore our full Menu of Services.

What happens during a Keratin Complex Smoothing Therapy treatment?

Keratin Complex Smoothing Therapy treatments utilize a simple, four-step process. Your stylist will first use a special deep-clarifying shampoo to prepare the hair for treatment and to remove residue and buildup resulting from previous hair care products. Next, the selected smoothing treatment is applied; the hair is blow-dried and then flat ironed, sealing in the treatment for a smooth, silky finish. Steps may vary depending on the service performed.

Do Keratin Complex keratin treatments straighten the hair?

Keratin Complex Smoothing Therapy treatments are not straightening treatments. Smoothing Therapy treatments reduce curl patterns in curly, wavy or unruly hair, thus providing a straightening effect without permanently changing the structure of the hair. In addition to being easier to maintain after treatment, your hair will have the versatility to be styled curly, wavy or straight as desired.

It is important to discuss your goals with your stylist to understand the overall results you can expect to achieve with a Smoothing Therapy treatment.

How long will my treatment results last?

Treatment longevity may vary depending on the selected treatment, your individual lifestyle, and your at-home maintenance regimen. Natural Keratin Smoothing Treatment and Natural Keratin Smoothing Treatment for Blonde Hair deliver results that last up to five months; Express Blow Out results last up to six weeks; and Advanced Glycolic Smoothing System results last up to three months. Consistent use of Keratin Complex keratin-enhanced products, including our collection of sodium chloride-free and sulfate-free shampoos and conditioners, will help prolong the results of your treatment.

When can I shampoo after a Keratin Complex treatment?

To promote the longest-lasting results, Natural Keratin Smoothing Treatment and Natural Keratin Smoothing Treatment for Blonde Hair require a 72-hour waiting period before shampooing. After an Express Blow Out treatment, we recommend a waiting period of at least eight hours before shampooing.

You may extend the waiting period if desired after Natural Keratin Smoothing Treatment, Natural Keratin Smoothing Treatment for Blonde Hair or Express Blow Out without affecting your results. You may also use Keratin Complex Volumizing Dry Shampoo Lift Powder at any time during the waiting period to absorb excess oil, remove odors, and refresh hair and scalp.

There is no waiting period after Advanced Glycolic Smoothing System. You may shampoo, condition and style as desired after treatment.

Your stylist will recommend the best treatment for you based on your lifestyle, hair type and desired results.

What if my hair gets wet during the waiting period?

If your hair gets wet in the waiting period following a Smoothing Therapy treatment, simply blow-dry and flat iron on low heat as soon as possible.

There is no waiting period following the Advanced Glycolic Smoothing System treatment; if your hair does get wet after treatment, it will not impact your results.

How much does a Smoothing Therapy treatment cost?

Prices depend on a variety of factors, including the selected treatment, the density and length of the hair, and choice of salon. Contact your salon for specific pricing.

Safety

Can I get a Keratin Complex treatment if I am pregnant or nursing?

As with any chemical service, pregnant or nursing women should seek the advice of their physician before use.

Does Keratin Complex test on animals?

Keratin Complex does not conduct animal testing and does not test its product formulations on animals.

Color Therapy™

How soon before or after a treatment can I color or lighten my hair?

Hair may be lightened or colored on the same day that a Smoothing Therapy treatment is performed. Your stylist will make the proper recommendation and provide additional information during your consultation.

What hair color services does Keratin Complex offer?

Keratin Complex Color Therapy offers a full hair color collection that incorporates the benefits of proven keratin technology. Click here to see the radiant results of Color Therapy services, and speak to your stylist for more information on achieving your own signature Color Therapy look.

In-Salon Services

Where can I find a Keratin Complex Smoothing Therapy or Color Therapy service near me?

A list of certified Keratin Complex salons can be found on our Salon Locator. You may also call our toll-free number at 888.409.4445 and speak to a customer care specialist for more information.

If you are outside of the United States, please select your country location for more information.

How much time should I allot for my appointment?

Your stylist or colorist will discuss the approximate length of your service during your consultation. Click here for more information on what to expect for each Keratin Complex Smoothing Therapy service.

What if I have questions after my service?

We suggest contacting your stylist with any questions or concerns. However, if you prefer to speak to a Keratin Complex customer care specialist, simply call us toll-free at 888.409.4445 or email info@keratincomplex.com.

Retail Products

Where can I buy Keratin Complex products?

Keratin Complex at-home products and appliances can be found in salons nationwide, at professional beauty retailers, and on www.keratincomplex.com.

Can I use Keratin Complex products if I have not had a Smoothing Therapy treatment?

Yes. Keratin Complex keratin-enhanced products deliver the benefits of keratin—smoothness, shine, manageability and a visibly healthier appearance—to all hair types, including untreated hair. Click here to learn more about the benefits of keratin.

What shampoo should I use after a Keratin Complex Smoothing Therapy or Color Therapy service?

Keratin Complex’s keratin-enhanced shampoos are essential to maintaining the results of Smoothing Therapy and Color Therapy services. Click here to see our selection of sodium chloride-free and sulfate-free shampoos.

Shipping & Returns

For more information, please visit our Shipping & Returns section.

How long will it take for my online order to be delivered?

Online orders received Monday through Friday are generally processed within 24 hours of receipt, excluding holidays. Orders received on Saturday and Sunday will be processed on the following Monday. We offer UPS Next Day, 2nd Day, 3-Day Select, and ground shipping. Next day, two-day and three-day orders received by 3 p.m. EST Monday through Friday are generally processed and shipped on the same day. For ground shipping, please allow at least five to seven business days for your order to be delivered. We cannot guarantee express delivery to Alaska or Hawaii.

All orders require a signature upon delivery. Please note that after three attempts to obtain a delivery signature, UPS will return the package to our warehouse.

Please note that we can only accept orders being shipped within the domestic U.S. We cannot ship to P.O. boxes.

Due to Federal shipping regulations, the following items are eligible for ground shipping only and are not eligible for delivery to Alaska or Hawaii:

  • Blondeshell® Enhance High Shine Brightening Oil
  • Flex Flow Flexible Shaping Hairspray
  • Bold Hold Maximum Finishing Hairspray
  • KeraWhip® Hydrating Cream Conditioner

What is your online return policy?

If you are dissatisfied with your online order for any reason, you may return any unopened and unused products for a full refund, minus shipping costs. All returns require a Return Authorization Number (RA #). To receive an RA #, please call 888.409.4445 or 561.206.6050 and ask to speak to a customer care specialist, or email us at info@keratincomplex.com. Return Authorization requests must be completed within 30 days of receiving your order. Return Authorization requests received after 30 days may not be accepted.

All refunds will be credited to the original payment method. Original shipping fees will not be refunded.

When submitting an item for return, please obtain an RA # as instructed above. Please write the RA # on your original packing slip and include the packing slip in the return package, retaining a copy for your records. Please also write the RA # on the outside of your return packaging. You are responsible for any return shipping fees. We recommend shipping all return packages via UPS or another reliable carrier.

If your shipment appears to be damaged in transit, please contact us immediately and we will arrange for a replacement.

Please click here for more information on our return policy or call us toll-free at 888.409.4445.

Are Keratin Complex appliances covered under warranty?

Keratin Complex offers a one-year limited warranty on all electrical appliances purchased from our website. You must register your appliance within 30 days of purchase. Click here for the Appliance Registry form.

Disclaimer: All information herein is based on current scientific research and is subject to change based on new findings.